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Unfair practices: FCCPC seals visa application center over customer’s complaints
Citing assault on its officers and obstruction of a regulatory investigation, the Federal Competition and Consumer Protection Commission (FCCPC) closed the Abuja office of TLSContact, a visa application centre that provides visa support services for Nigerians.
On Thursday, June 19, FCCPC officials stormed the facility with police and other security personnel, ordered the staff to leave, and then sealed the building.
Boladale Adeyinka, the director of the FCCPC’s surveillance and investigation department, told reporters during the operation that TLSContact had committed several infractions, including repeatedly attacking law enforcement officers and refusing to cooperate with an ongoing investigation. As a result, the company was shut down.
Adeyinka claims that the incident started on March 25, 2025, when the Commission wrote to TLSContact about a customer complaint about services related to visa processing.
“Instead of responding in accordance with the complaint resolution procedures laid out under the Federal Competition and Consumer Protection Act (FCCPA), staff of TLSContact assaulted our officers.
Following the reported assault, Adeyinka said the Commission issued a summons pursuant to Section 33 of the FCCPA, ordering TLSContact to appear before it. However, she added, the company’s staff not only refused to accept the summons but allegedly assaulted FCCPC personnel a second time—this time also targeting uniformed police officers who were lawfully providing security during the investigation.
In view of this pattern of obstruction and physical aggression, the executive vice chairman of the Commission, Tunji Bello, approved the sealing of the TLSContact facility for allegedly offering services that the Commission considers unlawful under the FCCPA” Adeyinka said
According to her, a customer’s complaint that TLSContact had neglected to provide visa services even after being fully paid was the reason for the first regulatory action.
Adeyinka added that the commission was still receiving complaints from Nigerians at the company’s location, alleging that they had been undercut by the business, even during the enforcement exercise.
A TLSContact representative was reportedly observed acknowledging receipt of a fresh summons from the Commission while the operation was in progress. The company must appear before the FCCPC today, June 20, according to the document, which is addressed to the country manager.
