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‘We’ve not measured up on our promise’ — GTBank apologises to customers over service issues

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Guaranty Trust Bank has tendered an apology to customers for difficulties experienced while accessing banking channels.

The financial institution made this known in an email message to its customers on Friday.

GTB admitted to several glitches across its channels, adding that it has not measured up on its services promises.

It, however, apologised and promised to work hard to enhance service channels.

“We would like to sincerely apologise for every inconvenience you have experienced whilst using our services recently,” the message reads.

“We know that we have not measured up on our service promise to you and for this, we are truly sorry.

“We have been working tirelessly to improve our service channels and as a result of this, we have not been able to serve you in the way that we are committed to doing.

“We are working hard to fix all issues and ensuring that all services on our banking channels are fully restored.

“We know the trust you place in us when you choose to bank with us, and we do not take this for granted.

“Your satisfaction is at the centre of everything that we do, and your experience of our service is a measure of our success.

“Once again, please accept our most sincere apologies.”

The bank also apologised to its customers amid several complaints by bank users on social media.

A Twitter user, @BiyiToluwalase, on Friday, lamented the quality of service provided by the bank

“It’s looking like GTBank doesn’t care about banking anymore. I’m really considering moving my money to a different bank because of the service I’ve been getting the last couple of weeks,” he said.

Another user, @komolafe_rose said: “GTbank service has become horrendous.”

Business

Nigeria’s GDP rate grew by 3.46% in Q3 2024, says NBS

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The National Bureau of Statistics (NBS) says Nigeria’s annual gross domestic product (GDP) grew by 3.46 percent in the third quarter (Q3) of 2024.

The NBS, in its GDP report published on Monday, said the growth rate is higher than the 3.19 percent recorded in Q2 2024.

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Dangote refinery reduces ex-depot price of petrol to N970 for oil marketers

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The Dangote Petroleum Refinery has announced a reduction in its ex-depot price of premium motor spirit (PMS), also known as petrol, to N970 per litre for oil marketers.

This is a cut from the refinery’s N990 ex-depot price announced earlier this month, according to a statement on Sunday.

The slash would help marketers save about N20 on each litre of petrol bought from the Lekki-based plant.

Anthony Chiejina, Dangote Group’s chief branding and communications officer, said the move is the refinery’s way of appreciating Nigerians “for their unwavering support in making the refinery a dream come true”.

“In addition, this is to thank the government for their support as this will complement the measures put in place to encourage domestic enterprise for our collective well-being,” the statement reads.

“While the refinery would not compromise on the quality of its petroleum products, we assure you of best quality products that are environmentally friendly and sustainable.

“We are determined to keep ramping up production to meet and surpass our domestic fuel consumption; thus, dispelling any fear of a shortfall in supply.”

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Allegation of missing fund untrue, says Access Bank

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Access Bank Limited has dismissed as untrue allegations of missing fund and unethical behaviour.

The Bank in a statement said: “Our attention has been drawn to a video on social media wherein allegations of missing funds and unethical behaviour have been made against Access Bank PLC.

“First and foremost, we wish to emphasise that the safety and security of our customers’ funds are core priorities which we take seriously. Second, Access Bank Plc does not engage in or condone any unethical behaviour.

“In the instant case, the allegations of missing funds in the Bank are most untrue and baseless.

“There is no N500million or any other fund or amount missing from the subject customer’s account or from any other customer’s account with us.

“We and other independent stakeholders in the banking industry have thoroughly investigated these allegations and independently arrived at the same conclusions.

“Access Bank PLC operates with the highest ethical standards, and we protect our customers’ interests whilst also respecting privacy laws.

“Consequently, whilst we have engaged and will continue to engage with our customers, we must advise the public not to rely on or believe sensational and unverified claims that are designed to titillate and mislead the public.

“We remain committed to serving our customers.”

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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