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NERC launches power outage reporting app to improve service delivery

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The Nigerian Electricity Regulatory Commission (NERC) has launched an application that will enable citizens report power outage complaints and disruptions across the country.

Speaking during the app’s launch in Abuja on Monday, Sanusi Garba, NERC chairperson, said the development is in line with the commission’s pledge to improve service delivery to customers.

“I think a lot of you can recall that we recently launched a new consumer protection regulation that provides timelines within which public utilities, and especially distribution companies (DisCos), are required to resolve complaints by customers,” Garba said.

“So, this particular app that we have launched today is supposed to assist the commission in monitoring that DisCos are actually complying with the standards set out in that regulation.”

Garba said the app was originally designed to sample the quality of power supply.

He added that the NERC decided that it was better to have live data and effectively monitor DisCos.

The NERC chairperson encouraged citizens to channel their complaints through the app, assuring that prompt responses will increase their confidence in the commission and the DisCos.

“We decided to start this launch with Abuja. There’ll be a national rollout for all distribution companies,” he said.

“Such a massive application would require some test run and so on.

“So, AEDC is like a guinea pig for the app but we’ll quickly expedite the rollout to other distribution companies but obviously the DisCos where we are having the highest level of complaints will be ranked higher in terms of the rollout.”

Christopher Ezeafulukwe, chairperson of the Abuja Electricity Distribution Company (AEDC), applauded the commission for the app launch, saying it was a product of collaboration that would ensure a win-win scenario for all citizens.

“I dare say feedback from our customers is actually for the distribution company, what I would call our feedstock,” the AEDC chair said.

“It is the raw material that we need to be able to deliver the services that we actually contract to provide.

“One big takeaway is that the app we’re about to launch is a product of collaboration between the commission, the distribution company, and eventually the customers.

“It then implies that it’s going to be a win-win for all of us.

“On the part of the regulator, it’s already been said that it will be greater oversight and not just oversight for oversight sake but to ensure that value is not just being created but being sustained and protected.

“On the part of the distribution company, this will actually help catalyse more data-based decisions.”

HOW THE APP WORKS

Speaking on the app’s functionality, Aisha Mahmud, NERC commissioner of consumer affairs, said the commission partnered with the DisCos on it.

Mahmud said data of hours of supply to customers on each service band, in a bid to protect users, was obtained.

“It utilises multi-channel approach. We liaised with the different distribution companies and obtained a lot of data on their customers,” she said.

“So if you’re a customer of a DisCo and you are being supplied by the DisCo, your information is already stored in that app.

“If you have a complaint on any outage, there are multiple channels. There is a web app and a mobile app, so you can download it on your phone through Apple or Google store. You just need your meter number.

“You download the app, you put your meter number and then after that, you log in your complaint and the app will automatically send a confirmation to the customers on that particular feeder of yours to find out if there is really an outage.

“If there is, then we need about two to three customers to confirm that there is an outage on that feeder.

“As soon as they confirm that, the app will send that confirmation to the DisCo with a resolution timeline and as soon as the DisCo resolves this complaint, then the DisCo will update the app saying ‘we’ve resolved this complaint’ and the app will automatically send another confirmation request to those customers on that particular feeder.”

Mahmud said the project commenced two years ago but could not be completed earlier due to bureaucracy.

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NERC transfers regulatory oversight of Niger electricity market to state government

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The Nigerian Electricity Regulatory Commission (NERC) has issued an order transferring regulatory oversight of the electricity market in Niger to the state’s electricity regulatory commission.

In a statement on Friday, NERC said the decision is in compliance with the amended Constitution of the Federal Republic of Nigeria (CFRN) and the Electricity Act 2023 (Amended).

According to the statement, NERC will maintain its position as the central regulator, overseeing inter-state/international generation, transmission, supply, trading, and system operations in line with the Electricity Act.

“The EA also mandates any state that intends to establish and regulate intrastate electricity markets to deliver a formal notification of its processes and requests NERC to transfer regulatory authority over electricity operations in the state to the State Regulator,” NERC said.

“Based on this, the Government of Niger State complied with the conditions precedent in the laws, duly notified NERC and requested for the transfer of regulatory oversight of the intrastate electricity market in Niger State.”

NERC directed the Abuja Electricity Distribution Company (AEDC) to incorporate a subsidiary (AEDC SubCo) to take over the duties of supplying and distributing electricity within Niger state from AEDC.

The commission said the incorporation of the subsidiary must be completed within 60 days starting from January 10, adding that the subsidiary must apply for and obtain a licence for intrastate electricity supply and distribution from Niger State Electricity Regulatory Commission (NSERC).

“Direct Ibadan Electricity Distribution Company Plc (IBEDC) to incorporate a subsidiary (IBEDC SubCo) to assume responsibilities for intrastate supply and distribution of electricity in Niger State from IBEDC,” NERC said.

“IBEDC shall complete the incorporation of IBEDC SubCo within 60 days from 10th January 2024. The subcompany shall apply for and obtain licence for the intrastate supply and distribution of electricity from NSERC, among other directives.”

NERC said all transfers envisaged by the order must be completed by July 9.

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We’ll intensify clampdown on ponzi schemes this year, says SEC DG

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Emomotimi Agama, the director-general (DG) of the Securities and Exchange Commission (SEC), says the regulator’s top priority for 2025 is to revamp regulations on investment fraud, also known as ponzi scheme, to enhance detection and accountability.

In his new year message to the capital market over the weekend, Agama said the commission’s plans for the year also include mainstreaming the Nigerian capital market into the economy.

“The SEC is positioned with a dual mandate in regulating and developing the capital market in Nigeria. Naturally, our top priority in 2025 will cut across the dual mandate. For us, mainstreaming the Nigerian Capital Market into the economy is very vital,” he said.

“Enforcement is the backbone of effective regulation. We are revamping our investigative processes to enhance efficiency and hold bad actors accountable more decisively.

“Insider trading undermines activities and dampens market fairness. By revising our regulatory framework, we aim to strengthen detection, prevention, and accountability mechanisms.

“Transparency is at the heart of investor confidence and capital markets. We will introduce measures to ensure greater visibility and trust in securities transactions.”

Agama also said the commodities market is a major area of interest for the SEC.

“Nigeria is purely an agrarian nation and as such, taking that comparative advantage to the next level, is something that the SEC is proud to be a part of,” he said.

“It is a vital part of the Nigeria economy. This year, we will focus on reinforcing the legal and regulatory structures that support growth so we can create a solid foundation for the vibrant commodities ecosystem. Be it a soft commodity or a hard commodity.

“More so, when we have a plethora of commodities all over Nigeria. The SEC as a partner in development will make sure that we will make the difference.”

The DG added that the commission intends to steer the capital market towards a direction that ensures development reaches every Nigerian in the capital market community.

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Delta Air Lines introduces Nigerian delicacies on Lagos-Atlanta flight

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United State carrier Delta Air Lines has announced the inclusion of local dishes into food options that will be made available to passengers, on its Lagos-Atlanta flight.

In a statement made available to The PUNCH on Thursday, the airline noted that Nigerian delicacies such as ‘Ewa Agoin will now be available to passengers.

It also promised to offer a luxurious travel experience for passengers flying in its Delta One premium cabin from Murtala Muhammed International Airport to Hartsfield-Jackson Atlanta International Airport.

The airline stated, “This holiday season, passengers can indulge in a delectable range of continental and Nigerian-inspired culinary delights designed to satisfy a variety of tastes while flying.

“As part of the premium cabin experience, Delta One travellers are treated to a carefully curated selection of dishes. Upon take-off, guests can choose from an array of starters, including sliced beef fillet with pineapple salsa and sweet chilli sauce, a refreshing corn soup with toasted corn salsa, or a mixed greens salad with spicy lemon dressing. A sunflower roll, served with whole butter, completes the initial course.”

It will be recalled that in October, Keyamo directed foreign airlines to patronise local caterers for on-board meals.

He gave the directive through a letter dated October 15, 2024, in which the ministry said the directive takes effect from January 1.

While hinting at the new cuisine, the airline also explained that food will now be served twice onboard.

The statement reads partly, “For the main course, Delta showcases the best of Nigerian cuisine alongside international options.

Those in the mood for a traditional Nigerian dish can enjoy roasted cod with basmati rice, agoyin-style beans, and sweet plantains, or opt for grilled chicken thigh with jollof rice and plantain.

A plant-based alternative, featuring a hearty bean stew with rice, spinach, tomatoes, and fried onions, is also available for vegetarians.

“Dessert options include a pineapple upside-down tart with whipped cream, a fresh seasonal fruit assortment, a classic ice cream sundae, or a refined fruit and cheese plate, offering something for every sweet tooth.

“As the flight nears its descent into Atlanta, Delta One passengers are treated to a final meal, featuring spicy chicken pie, a vegetable salad with zesty lemon dressing, and a selection of mini desserts. For those preferring a vegetarian option, jollof risotto with roasted vegetables and a spicy tomato sauce is available, paired with fresh fruit and mini desserts.”

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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