Business
Attend to your customers, CBN tells banks amid refund complaints on X
![](https://bodexng.com/wp-content/uploads/2023/07/wema-bank-.jpg)
The Central Bank of Nigeria (CBN) has directed commercial banks to respond to customers’ complaints.
CBN called the attention of the financial institutions to customers’ requests on X, formerly Twitter.
It was observed that the CBN has been acting as an intermediary between commercial banks and their customers each time a complaint is made on the microblogging platform.
In one of such posts, an X user, with the handle @BoyeGift, and also a customer of the United Bank of Africa (UBA), asked for a refund of his money after a failed transaction.
“Uba please refund my money. I have been calling your customer care but it seems like they don’t know their work since 22nd of September and 4th October. It’s going to 2 months now, please refund my money; it’s my allowance,” he said.
@UBACares @UBAGroup @yabaleftonline @popsy0001
— Boye Akpos Gift (@BoyeGift) November 5, 2023
Uba please refund my money i have been calling your customer care but it seem like they don't know their work since 22nd of September and 4th October it's going to 2 months now please refund my money its my allowance
Replying to the customers’ post, the apex bank asked the customer fulfilment centre of the UBA to address the issue raised by the client.
“@UBACares Kindly attend to your customer,” the apex bank wrote.
@UBACares Kindly attend to your customer.
— Central Bank of Nigeria (@cenbank) November 6, 2023
Soon after, UBA wrote that a response had been sent to @BoyeGift.
Hello @BoyeGift, kindly be informed that a response has been provided via DM. Thank you.
— UBACFC (@UBACares) November 6, 2023
On October 27, 2023, the CBN had asked Guaranty Trust Bank to address a customer’s refund request.
@gtbank @cenbank kindly refund my money you retarded bank pic.twitter.com/IdQoxpFlZq
— Abiodun Salaudeen (@salaudeenwaliu1) October 27, 2023
On October 19, the apex bank also asked Standard Chartered Bank to look into a customer’s grievance.
@cenbank Standard Chartered has stolen my money after a failed transaction with quickteller since on the 2nd of September 2023 called them several times but they refused to refund the sum of 300k to my card back please help me on this @StanChartNG @StanChart
— Kalaam🧸🥷 (@iam_kalaam) October 19, 2023
I was debited twice 5100 5100 making it a total of 10200 since around October or November 2020 by @FirstBankngr.. I have visited the bank subsequent times but i wasn't given a refund of my money .
— Ashibudike Onyeka (@AshibudikeOnye1) October 19, 2023
Here are other instances the CBN has drawn the attention of banks to customers’ complaints, asking the lenders to address it.
@fidelitybankplc i was debited the sum of 10000 naira on the 26th of sept and I've logged a dispense error but haven't received the reversal yet..it's more than 10 working day Fidelity bank please reverse my money thank you.. account number 6555508456 ojeli temilola subomi
— Ogunjobi Temilola (@OgunjobiTemilo5) October 19, 2023
@wemabank please what’s happening with my money? It’s been over two weeks now. You said 5 working days and it’s over two weeks now @cenbank kindly help me get my money from @alat_ng
— TOLULOPE PAUL-TAIWO (@TOLULOPEPAULTA1) October 16, 2023
i withdraw of 25k but i was debited 3 tyms since july 31st i tried complaining @OPay_NG asked me to wait 30 days and i did they said same thing. This circle is repeating itself ever since. Refusing to refund. Last week dey said 2 working days. Now i was asked to wait again. Help pic.twitter.com/M7wMVHESHd
— Kowe Oluwaseyi (@Dr_Cole111) October 13, 2023
Business
NNPC announces downtime on recruitment portal over unprecedented traffic
![](https://bodexng.com/wp-content/uploads/2023/08/NNPC-NIPCO-partner-to-construct-35-CNG-stations-nationwide.jpg)
The Nigerian National Petroleum Company (NNPC) Limited has announced that its job application portal is currently experiencing downtime due to an ‘unprecedented’ surge in traffic.
On Friday, NNPC announced a recruitment exercise for qualified candidates, with the application period set to close on August 20.
Checks by Vanguard revealed that the agency’s website is displaying server error messages.
In response via X, NNPC stated that their technical team is actively working to resolve the issue.
“Due to unprecedented traffic to the NNPC Ltd. career page from applicants applying for vacancies, the site is currently experiencing slow load times,” the statement reads.
“Our technicians are working diligently to rectify the problem as quickly as possible. Please be assured that the application process deadline remains August 20, 2024.”
NNPC also reassured applicants of a transparent and merit-based recruitment process, urging capable Nigerians to take advantage of this unique opportunity.
Business
Zenith Bank seeks NGX approval to sell 5bn shares through rights issue
![](https://bodexng.com/wp-content/uploads/2023/03/Zenith-Bank-Ends-2022-On-A-High-With-Impressive-24-Growth-In-Gross-Earnings.jpg)
Zenith Bank Plc has sought approval from the Nigerian Exchange (NGX) Limited to sell 5.23 billion shares through rights issue to raise N188.37 billion.
According to a statement on Wednesday signed by Godstime Iwenekhai, head of the issuer regulation department at NGX, the qualification date for the rights issue is July 24.
NGX said Zenith Bank applied for the approval through Stanbic IBTC Stockbrokers Limited, the lender’s its stockbroker.
The capital market regulator said Zenith Bank plans to list a rights issue “of Five Billion, Two Hundred and Thirty-Two Million, Seven Hundred and Forty-Eight Thousand, Nine Hundred and Sixty-Four (5,232,748,964) ordinary shares of 50 Kobo each at N36.00 per share on the basis of one (1) new ordinary share for every six (6) existing ordinary shares held as at the close of business on Wednesday, 24 July 2024″.
On April 12, Zenith Bank announced plans to raise an undisclosed amount in the international and Nigerian capital markets.
According to the company, the funds shall be raised through the issuance of ordinary shares, or preference shares, whether by way of private placement, rights issue or both.
The company also said the board would propose increasing its issued share capital — from N15,698,246,893.50 to N31,396,493,787 — at the AGM.
Zenith Bank’s plan to raise capital comes after the Central Bank of Nigeria (CBN), on March 28, directed commercial, merchant and non-interest banks to increase their minimum capital requirements.
CBN adjusted the capital base for commercial banks with international licences to N500 billion, while national and regional financial institutions’ capital bases were pegged at N200 billion and N50 billion, respectively.
With a capital base of N270.75 billion, Zenith Bank needs N229.25 billion to reach the minimum capital requirement of N500 billion.
Business
‘600k households paid’ as FG resumes cash transfer scheme
![](https://bodexng.com/wp-content/uploads/2024/02/wale-edun.png)
Wale Edun, the minister of finance, says over 600,000 households have benefited from the direct cash transfer programme of the federal government following the resumption of payments.
Edun spoke on Thursday in Abuja during the half-year review ministerial press briefing, themed, ‘Economic Recovery and Growth: Progress and Prospects 2024’.
On July 18, 2023, President Bola Tinubu ordered an immediate review of the conditional cash transfer scheme — an intervention initiative coordinated by the national social investment programme agency (NSIPA).
The president later suspended all programmes administered by NSIPA for six weeks, as part of a probe of alleged malfeasance in the management of the agency and its programmes.
During a radio interview session in Kaduna, Mohammed Idris, the minister of information and national orientation, disclosed the federal government’s plan to resume the intervention schemes.
Speaking at the press briefing, the minister reiterated Tinubu’s commitment to the welfare of ordinary Nigerians and the government’s efforts to ensure transparency and accountability in its social protection initiatives.
“Following the resumption of payments, over 600,000 households have already received this direct transfer this week,” Edun was quoted as saying in a statement by in a statement on by Mohammed Manga, the ministry’s director of information and public relations.
Edun said the government has made significant strides in its economic reforms, “well on its way to achieving a step-change in the revenues of the government; closely in line with the budget for 2024”.
He also announced the government’s exit from the ways and means borrowing mechanism, highlighting successes of the government’s reforms while citing a projected budget deficit of 4 percent in the 2024 fiscal year.
Edun acknowledged the temporary hardships caused by the reforms but assured that Nigerians would soon benefit from the expected outcomes.
He said the government’s “well-coordinated economic policies are beginning to yield results, evidenced by the deceleration in inflation growth, a rise in foreign investments compared to the same period last year”.
The minister said one of the major priorities of the incumbent government in the immediate term is to reduce food prices and focus on providing all the necessary support to increase local food production, given the impact of high food prices on inflation.
He said efforts are underway to achieve this goal.
The minister said with the outcome of the first half of 2024, “the economy is turning the corner.”
Edun added that with macroeconomic stability, the economy is being well positioned for sustained and inclusive growth that creates jobs, lifts millions out of poverty, and drives domestic and foreign investments that would improve the general wellbeing of the average Nigerian.
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