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AEDC apologises to customers for overcharging, says ‘excess will be refunded’

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The Abuja Electricity Distribution Company (AEDC) has issued an apology to its customers for overcharging while trying to recharge their meters.

In a notice to its customers in Abuja on Thursday, the company said the wrong charges occurred due to a system glitch.

“This is to inform customers across the AEDC franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime,” AEDC said.

“This is due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to B due to the number of hours of electricity supply enjoyed over the past few weeks.

“These erstwhile Band A customers who vended were charged the new tariff of N225 per kilowatt hour.

“Our team is working to identify the customers affected and all excess charges will be refunded.

“We apologise for any inconvenience caused to our customers during this change.”

The commission said customers who receive 20 hours of electricity supply daily will pay N225 per kilowatt (kW), starting from April 3 — up from N66.

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Naira slightly depreciates against dollar at official market

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The naira on Thursday slightly depreciated at the official market, trading at ₦1,402.67 to the dollar.

Data from the official trading platform of the FMDQ Exchange, a platform that oversees the Nigerian Autonomous Foreign Exchange Market (NAFEM), showed that the naira lost ₦11.71

This represents a 0.84% loss when compared to the previous trading date on Tuesday, April 30, when it exchanged at 1,390.96 to a dollar.

However, the total daily turnover increased to 232.84 million dollars on Thursday, up from 225.36 million dollars recorded on Tuesday.

Meanwhile, at the Investor’s and Exporter’s (I&E) window, the naira traded between ₦1,445.00 and ₦1,299.42 against the dollar.

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NIN-SIM linkage: MTN bars 8.6 million lines as NCC extends deadline

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MTN Nigeria says it has fully barred a total of 8.6 million lines from the network in line with the directive of the Nigerian Communications Commission (NCC) on SIMs not linked to the National Identification Number (NIN) of the users.

The company disclosed this in its first quarter (Q1) 2024 financial report, noting that this impacted its business in the quarter.

However, to provide more time for the subscribers with less than five lines linked to an unverified NIN to complete the necessary verification exercise, MTN disclosed that the NCC has extended the 15 April deadline to 31 July 2024.

According to MTN, the lines that have been fully barred are those of subscribers who did not submit their NIN and those with more than five lines linked to an unverified NIN.

Highlighting the impact of the NIN-SIM linkage exercise and the regulatory directive, MTN Nigeria’s CEO, Karl Toriola, said:

“During the quarter, we also continued to manage the effects on our business of the industry-wide directive of the Nigerian Communications Commission (NCC) for a full barring of subscriber lines not linked to their National Identity Number (NIN) – the NIN-SIM directive.

“This impacted the development of our user base across all of our key business units (voice, data, and fintech) in Q1 2024.

“Although we had to fully bar 8.6 million subscribers in line with the directive, we minimised the net effect of the barred subscribers, and our total number of subscribers only decreased by 2 million in Q1, closing with a total of 77.7 million subscribers.”

Toriola said this demonstrated the effectiveness of the company’s customer value management (CVM) initiatives, which helped it to retain affected customers and reduce churn, as well as to drive gross connections.

Meanwhile, the company also reported a decline in its data subscribers in the quarter under review. According to the MTN’s CEO, active data subscribers declined marginally by approximately 78,000 to 44.5 million.

“Notwithstanding these headwinds, we recorded increased activity within the base, with voice traffic rising by 5.1% and data traffic by 40.6%.

“This is a result of the consistent growth in demand for data and voice, supported by our attractive offers to customers and continuous investment in network quality and coverage,” Toriola stated.

Data from the NCC show that total active mobile subscriptions in Nigeria across the networks of MTN, Airtel, Globacom and 9mobile, which stood at 224.4 million in December 2023 had declined to 219 million as of March 2024 as all the telecom operators implemented the policy on the mandatory NIN-SIM linkage.

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NDIC increases banks’ deposit insurance coverage from N500k to N5m

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The Nigeria Deposit Insurance Corporation (NDIC) has increased deposit insurance coverage for all licensed deposit-taking financial institutions.

NDIC disclosed this in a post on its Facebook page on Thursday.

Deposit insurance protects depositors’ funds in the event of a bank failure.

Bello Hassan, NDIC managing director and chief executive officer (CEO), said the deposit insurance coverage for commercial banks was increased from N500,000 to N5 million.

Hassan said the increase provides coverage for 98.98 percent of depositors in Nigeria.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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