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NCAA to address ticket refund issues within 24 hours as Keyamo launches portal

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Festus Keyamo, minister of aviation and aerospace development, has inaugurated the consumer protection portal of the Nigeria Civil Aviation Authority (NCAA).

The portal, launched in Lagos on Thursday, aims to provide easy access for travellers to lodge complaints online and track the resolution process.

Speaking at the launch, Keyamo directed the NCAA to address airline ticket refunds owed to passengers by airlines within 24 hours.

He said many passengers have struggled to reclaim funds for flights booked from airlines that are currently not operating.

Keyamo, on April 24, had asked the NCAA to suspend the operations of Dana Air after one of its aircraft veered off the Lagos airport runway.

“I am not unaware of the complaints of people whose money has not been refunded by certain airlines that have stopped operations due to safety concerns,” Keyamo said.

“I receive a huge number of such complaints in my emails, text messages, and direct messages. I have been a lawyer of the federal republic for over 30 years before I was called to serve my fatherland. People find a way to send these complaints to me and that is why I receive some of these complaints directly.

“For the airlines that have not refunded passengers’ money, there must be a public statement by the NCAA by the end of Friday latest.

“Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them? This is part of consumer protection.

“The NCAA should come out with a public statement to show what they are doing about resolving the issue.”

‘CONSUMER PROTECTION PORTAL TO ENSURE EFFICIENCY’

On protecting travellers, Keyamo said the portal is expected to streamline the complaints process and ensure efficiency in the aviation sector.

He commended the NCAA’s leadership, particularly its consumer protection directorate, for the initiative, noting that passenger satisfaction is crucial for the industry’s viability.

“The final thing that we must achieve in the sector is that the person boarding the aircraft must have good experience, must feel the change either in terms of prices, environment or experience. Everybody is working for that final consumer, including myself,” he said.

“Let it be clear that we are all consumer protection officers and it’s not only for those gentlemen and ladies in uniform.

“As a frequent flyer myself, I have seen firsthand, the rage of passengers who are either disappointed by delayed flights, cancellations or some ugly experiences on those flights. I have seen the rage and this is a means by which they can ventilate that rage.”

On his part, Chris Najomo, acting director-general of the NCAA, praised the initiative as a vital step in protecting the rights of aviation consumers in Nigeria.

“In today’s rapidly evolving marketplace, consumers face myriads of challenges. From being unaware of their rights to navigating complex regulations to addressing poor services or unfair practices,” Najomo said.

“Hence, the need for a robust system to protect and empower consumers has never been more critical.”

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Nigerians to pay for new multipurpose national ID card, says NIMC

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The National Identity Management Commission (NIMC) has announced that Nigerians will need to pay for the new multipurpose national identity card, citing limited government revenue as the primary reason for the decision.

Speaking during a two-day roundtable for journalists in Lagos, Dr. Peter Iwegbu, Head of Card Management Services at NIMC, said, “The payment is to ensure that the card is produced for only those who need it.”

He explained that this approach aims to avoid repeating past mistakes where physical cards were issued for free, but many were left uncollected.

“In the previous attempt to issue free National ID cards, over two million cards were produced, and many of them have not been collected till date,” he noted.

Dr. Iwegbu further stated, “The government’s limited revenue is also a major factor in the decision to make Nigerians pay for the new ID card.”

Adding to this, the Director of Information Technology at NIMC, Mr. Lanre Yusuf, said, “The idea of a free national ID card did not turn out well in the past.” He described the new ID card as a post-paid identity card, emphasizing that individuals must need the card before initiating a request for it.

“To get the new national ID card, Nigerians will need to make a payment, select a pickup location, and then collect their card from the chosen location,” Yusuf explained.

He also mentioned programs aimed at ensuring inclusivity: “The government has implemented programs to make the card accessible to less privileged Nigerians who cannot afford it but require it to access government support. This initiative demonstrates the government’s commitment to inclusivity and equality.”

Yusuf revealed that the multipurpose ID cards are set to launch soon, with sample test cards already received.

He added, “NIMC is working with banks across the country, which will make it possible for people to walk into any bank closest to them and request the card.”

He further highlighted the card’s functionality, stating, “The new national ID card is a multipurpose card that can serve the purpose of identity verification, payments, and even government services.”

The card, powered by AfriGO, was developed in partnership with the Central Bank of Nigeria and the Nigeria Interbank Settlement System.

It is designed to support government intervention programs and services across various ministries, departments, and agencies.

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5 things to avoid when shopping on Black Friday

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Black Friday is one of the most anticipated shopping events of the year that offers huge discounts and enticing deals on different products, but the excitement it offers can easily lead to overspending, poor purchasing decisions, and even regrets.

To make the most of Black Friday without falling into common traps, it’s important to approach the sales strategically and avoid the pitfalls that can turn a great deal into a costly mistake.

Here are five things to avoid to ensure a successful and stress-free shopping experience.

1. Shopping without a budget

The first thing to do if you do not want to make a costly mistake on Black Friday is to shop without having a budget. You can easily overspend due to the exciting offers you get from the retailers and lose control of your spending.

To stay in control of your spending, create a shopping list of what you truly need and stick to it. If you’re not sure about an item, ask yourself if you Would buy the item at full price, and if the answer is no, it’s likely not worth it.

2. Falling for the ‘Buy Now, Pay Later’ Schemes

Although the “buy now, pay later” option is one of the ways you can save more, especially if you are shopping in this festive time due to its payment flexibility option it can also put you in a financial hole come January.

It is important you understand what you are signing in for because if you fail to pay on time, it can accumulate even more debt.

3. Impulsively Spending

Black Friday is a great opportunity to buy the things you need at a discount price, but that discount can lead to regret later if you don’t deal with impulsively spending.

Retailers design sales to tempt you into buying items you don’t need by using flashy discounts, countdown clocks on websites, or listing the number of items left in stock—to trick consumers into splurging. To avoid these tricks, have a budget

4. Not Checking the Original Price of Items

Another common error is ignoring price comparisons, thinking you are taking the product for a good price, whereas some retailers inflate the “original price” of an item to make the discount look more significant.

Before you buy an item, check multiple stores to see if competitors have better offers

5. Return policies

Finally, you should also look out for the return policies because some Black Friday purchases often come with non-refundable policies, especially for electronics or clearance gadgets. Always keep your receipts and ensure you understand the return or exchange conditions before finalizing a purchase.

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Business

An Op-ed on Cyber Crime in Nigeria

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According to EFCC, Nigeria as a nation till date has lost over $500m
due to Cybercrime.

This will suggest that the loss as of today’s date is likely to be at least 20% higher as
more sophisticated cybercrime tools are now available and because of the
advancement in artificial intelligence, audio spoofing etc.

Cybercrime is criminal activity that either targets or uses a computer, a computer
network, or a networked device to gain access to finances or to steal or ransomware
or to compromise sensitive data.

Cybercrime is also perpetuated to disrupt computer networks and blackmail an
organisation into paying out agreed sums to get their network, for political or
personal reasons and can be carried out by individuals or organizations.

As sophisticated as some western countries such as United States, Australia,
Germany, France, UK etc with tools such as Firewalls, Endpoint Detection Systems,
Zero Trust, 2-Factor authentication right now it still seems like a lost battle.

Traditional methods of protecting IT networks and data such as firewalls, zero trust
and two-factor authentication based on authenticating twice on the same device, etc.,
are failing to provide the required protection for our digital assets or IT landscape.

Imagine if we undertook an exercise (with written permission) to conduct a security
penetration test of most of the leading consumer software applications used daily by
most of our society, I believe the findings would be very revealing.

Nigeria is now gradually becoming a victim country, however there are ways,
methods, and techniques to impede data theft & ransomware crimes and provide
100% security for all data as follows.

3 or 4 -Factor encryption of all data, files of any kind, (text, images & video)
at rest to include biometrics such as facial recognition or using your
fingerprint to unlock access viewing all sensitive data.

Automatic back up of data at file or row data level, wherever the data resides
on a personal PC, in the cloud, on a server machine which now provides
100% recoverability.

Migrate or convert data held in spreadsheets to a secure encrypted database
application.

Using Artificial Intelligence/Machine Learning, Software Robotics and
Powerful Programming Languages to write customised software applications
that can proactively detect, defend, and attack cyber criminals in their stride.

Cybersecurity Ventures estimated “global cybercrime costs to grow by 15 percent
per year over the next five years, reaching $10.5 trillion USD annually by 2025, up
from $3 trillion USD in 2015.

Cyber Crime represents the greatest transfer of economic wealth in history, risks the
incentives for innovation and its growth rate is exponentially larger than the damage
inflicted from natural disasters in a single year, and will be more profitable than the
global trade of all major illegal drugs combined.”

The above statistics are clearly very concerning, industry practitioners, cybersecurity
product providers and practitioners certainly need to communicate more and
collaborate on research and development to discover, invent and establish new
products, services and techniques to combat cybercrime.

Current methods or complacency would result in many such new headliners, we
need to act fast and Nigeria as a nation is clearly no exception.

Author – Valentine Waturuocha
Valentine Waturuocha is the Chief Technology Officer/Founder of TEMSCONSU
(www.temsconsu.com) and is the inventor of Excelitte (www.excelitte.com – A Cyber Security
Toolset that has all the features mentioned in the article), PMPplanner – (www.pmpplanner.com – A Project Management Toolset that has features than none other has), Omnium Lite –
(www.temscorp.com – A DevOps TEM Toolset).

Valentine started his career over 25 years ago after completing an MSC degree in City University London, with a focused practical dissertation in Computer & Internet Security.

Valentine also completed a mini- business studies program at Harvard University Boston in 2007 and is a member of the Harvard Business Review Group.

Valentine has either led or been involved at a decision-making level in successfully delivering a combined value of over $300 million worth of project value to various organisations globally in the last 10 years or so.

In the past 5 years he has also consulted or advised federal, state & local government depts in Australia, the United States, EMEA regions, etc on Cybersecurity, DevOps, E-Government.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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