Business
NCAA to address ticket refund issues within 24 hours as Keyamo launches portal
Festus Keyamo, minister of aviation and aerospace development, has inaugurated the consumer protection portal of the Nigeria Civil Aviation Authority (NCAA).
The portal, launched in Lagos on Thursday, aims to provide easy access for travellers to lodge complaints online and track the resolution process.
Speaking at the launch, Keyamo directed the NCAA to address airline ticket refunds owed to passengers by airlines within 24 hours.
He said many passengers have struggled to reclaim funds for flights booked from airlines that are currently not operating.
Keyamo, on April 24, had asked the NCAA to suspend the operations of Dana Air after one of its aircraft veered off the Lagos airport runway.
“I am not unaware of the complaints of people whose money has not been refunded by certain airlines that have stopped operations due to safety concerns,” Keyamo said.
“I receive a huge number of such complaints in my emails, text messages, and direct messages. I have been a lawyer of the federal republic for over 30 years before I was called to serve my fatherland. People find a way to send these complaints to me and that is why I receive some of these complaints directly.
“For the airlines that have not refunded passengers’ money, there must be a public statement by the NCAA by the end of Friday latest.
“Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them? This is part of consumer protection.
“The NCAA should come out with a public statement to show what they are doing about resolving the issue.”
‘CONSUMER PROTECTION PORTAL TO ENSURE EFFICIENCY’
On protecting travellers, Keyamo said the portal is expected to streamline the complaints process and ensure efficiency in the aviation sector.
He commended the NCAA’s leadership, particularly its consumer protection directorate, for the initiative, noting that passenger satisfaction is crucial for the industry’s viability.
“The final thing that we must achieve in the sector is that the person boarding the aircraft must have good experience, must feel the change either in terms of prices, environment or experience. Everybody is working for that final consumer, including myself,” he said.
“Let it be clear that we are all consumer protection officers and it’s not only for those gentlemen and ladies in uniform.
“As a frequent flyer myself, I have seen firsthand, the rage of passengers who are either disappointed by delayed flights, cancellations or some ugly experiences on those flights. I have seen the rage and this is a means by which they can ventilate that rage.”
On his part, Chris Najomo, acting director-general of the NCAA, praised the initiative as a vital step in protecting the rights of aviation consumers in Nigeria.
“In today’s rapidly evolving marketplace, consumers face myriads of challenges. From being unaware of their rights to navigating complex regulations to addressing poor services or unfair practices,” Najomo said.
“Hence, the need for a robust system to protect and empower consumers has never been more critical.”
Business
NCC withdraws statement on Starlink’s subscription price hike
The Nigerian Communications Commission (NCC) has withdrawn its statement claiming that Starlink did not receive regulatory approval before hiking its subscription prices in Nigeria
The development comes a few hours after Reuben Muoka, the director of public affairs at NCC, said the commission was “surprised” when the company announced the price changes.
Although Muoka acknowledged that Starlink had filed a request with the NCC to adjust its prices, he said the regulator did not approve it.
“We were surprised that the company jumped the gun by announcing price changes after filing a request to the Commission seeking approval for price adjustment for which the Commission was yet to communicate a decision,” NCC had said earlier in a statement.
“The action of the company appears to be a contravention of Sections 108 and 111 of the Nigerian Communications Act (NCA) 2003, and Starlink’s Licence Conditions regarding tariffs.
“The Commission will, therefore, take appropriate enforcement measures against any action by a licensee that is capable of eroding the regulatory stability of the telecommunications industry.”
However, speaking in another statement, Muoka asked media houses to withdraw the commission’s previous statement on the matter.
“I wish to request that all who have received this press statement should ignore, as it was issued in error,” he said.
“Kindly withdraw it if it has been posted on your platforms.”
Telecommunications stakeholders have been clamouring for an upward tariff review to make the sector attractive to investors.
On April 25, telcos said their services were overdue for price increments as they have not raised rates in the last 11 years.
Business
PenCom commences online enrolment exercise for prospective retirees
The National Pension Commission (PenCom) says it has commenced the online verification and enrolment exercise for prospective retirees in ministries, departments and agencies (MDAs) of the federal government.
The commission said the exercise is for those who are due to retire in 2025.
Omolola Oloworaran, acting director-general (DG), PenCom, spoke at a workshop on the online enrolment application for pension desk officers (PDOs) of treasury-funded ministries, departments and agencies (MDA) of the federal government, on Monday in Abuja.
Oloworaran said the commission is working effortlessly to ensure that challenges such as application downtimes are resolved.
She also said a new and more efficient enrolment application that will provide a user-friendly and seamless experience for users has been developed.
“At the National Pension Commission (PenCom), we hold firmly to our statutory responsibility of ensuring a seamless pre-retirement verification and enrolment process for employees of federal government treasury-funded MDAs,” Oloworaran said.
“Each year, we embark on this exercise to gather accurate data for determining the Accrued Pension Rights of prospective retirees, so that the federal government can make the necessary budgetary provisions.
“Today’s session is not just a routine gathering; it is part of PenCom’s commitment to building the capacity of stakeholders, specifically you, the Pension Desk Officers, whose roles are indispensable in this process.
“This workshop aims to equip you with the skills and knowledge needed to effectively use the application and address any challenges that arise during the enrolment process.
“We are also here to confront the issues of the past head-on.”
‘THERE WERE GAPS IN PREVIOUS ENROLMENT’
She further said in previous enrolment exercises, gaps and challenges were observed.
The PenCom DG added that the workshop will provide practical solutions and clarity on the modalities for the upcoming 2025 enrollment.
“We understand that some challenges, like application downtimes, have occasionally hindered the process, particularly during last-minute rushes,” she said.
“I am pleased to inform you that we are actively working on developing a new, more efficient enrolment application that will provide a user-friendly and seamless experience for all stakeholders.”
Oloworaran also reassured that the commission is committed to continuously improving service delivery across the pension industry.
The PenCom boss said despite some setbacks, including delays in the release of funds for retirees’ accrued rights, she’s confident that these issues will soon be resolved.
“Today is not just about resolving technical issues; it is also about reaffirming our shared responsibility to Nigeria’s retirees, who deserve timely and seamless access to their benefits,” she added.
Oloworaran also said significant progress has been made by all critical stakeholders to clear the outstanding pension liabilities and put in place long-term solutions that will prevent future delays in funding.
Business
Access Bank secures licence to establish commercial bank in Namibia
Access Holdings Plc says Access Bank, its flagship subsidiary, has secured a provisional licence from the Bank of Namibia to establish a commercial bank in the country.
Speaking in a statement on Monday, Sunday Ekwochi, the company’s secretary, said Access Bank’s operations in Namibia are expected to stimulate the local economy and strengthen its position as a leading regional player.
Commenting on the development, Roosevelt Ogbonna, managing director and chief executive officer (CEO) of Access Bank, described the move as a milestone in the bank’s efforts to promote intra-African trade.
“This expansion represents an important milestone towards establishing a railroad in Namibia for intra-African trade within the Southern African region, Africa, and the rest of the world,” Ogbonna said.
“It cements our commitment to building a robust Southern African banking network to deliver shared prosperity and advance financial inclusion thereby empowering many to achieve their dreams.”
Ogbonna said Access Bank’s entry into the Namibian market aligns with the institution’s broader goal of building a strong global franchise, opening new opportunities for businesses and individuals alike.
The CEO expressed the company’s eagerness to collaborate with local stakeholders to drive innovation, empower communities, and make a significant contribution to the region’s prosperity.
“We remain confident that our investments towards diversifying and strengthening the Bank’s long-term earnings profile will deliver significant value to our shareholders, customers, and wider stakeholder groups,” he added.
The bank also said in the coming months, it would work to fulfill the conditions required for the final licence approval and will keep the market informed.
Access Bank said with existing operations in Angola, Botswana, Mozambique, South Africa, and Zambia, it is positioned to offer stakeholders seamless access to diverse opportunities for expansion and collaboration across the region.
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