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MTN apologises after service breakdown almost ruined Valentine’s Day

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Telecom services provider, MTN Nigeria Communications Plc, has apologised to its customers for the service breakdown they experienced on the network on Valentine’s Day.

The disruption prevented many customers of the company from making and receiving calls, even as data usage was also impossible for several hours.

MTN, which is the largest mobile operator in Nigeria by subscriber number, admitted that it failed the subscribers and disrupted their plans for the special day as a result of the network issue which prevented users from communicating with their loved ones. The company, however, said the issue with its network has been resolved and services restored.

Part of the apology issued by the telco on Tuesday night said:

“Today, of all days, you couldn’t count on us to keep you seamlessly connected with the people, places, businesses, and things that matter to you. Words cannot express how sorry we are sorry for the disruption we caused. The issue has been resolved and services restored. You matter to us and we will never stop showing you how much.”

Many MTN subscribers had decried the service outage on the network as they were completely cut off from communicating while the service breakdown lasted. The outage started around Tuesday afternoon and lasted until the evening before it was resolved.

Earlier in the day the telecoms company in a message posted on Twitter said it was facing a technical issue and promised to fix the problem soon.

“Dear customers due to an unexpected technical issue, some customers have difficulty using our services this time. Work is ongoing to resolve this issue as quickly as possible. We regret all inconveniences this may cause,” MTN wrote.

Data from the Nigerian Communications Commission (NCC) shows that as of December 2022, MTN had total of 89 million active subscriptions on its network, making it the largest telecom operator in Nigeria.

With this large customer size, it was not surprising that the wide-scale service disruption affected many people across the country. And the fact that the disruption happened on an important day as the Valentine’s Day was particularly damaging.

To this end, some MTN customers felt like the company needed to do more than just apologise. Specifically, they have called for compensations. One customer on Twitter said:

“You guys ruined my valentine. Apology not accepted. I think we as customers deserve a proper compensation for the damages caused by you guys on valentine of all days.”

https://twitter.com/obi_emmanuel/status/1625641327579783170?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1625641327579783170%7Ctwgr%5E26dd319b1a56db550e1dc0ec5c758f9100911cd2%7Ctwcon%5Es1&ref_url=https%3A%2F%2Fnairametrics.com%2F2023%2F02%2F15%2Fmtn-apologises-to-subscribers-over-its-service-breakdown-on-valentines-day%2F

Another customer, Benjamin Bemgba Elijah, said the service disruption almost cost his company some important opportunities. He said:

“You guys need to compensate us ASAP… My office uses MTN for her internet services. We nearly missed out on important emails if not for a few colleagues who had personal alternative networks. So, person no fit get only MTN line like this? U must have an alternative data Network.”

Unfortunately, some subscribers weren’t as lucky as Elijah, as the service disruption had caused some actual damage to them. One person said:

“I am really serious about this, you guys made me lose a contract because of time, moreover I am owed some date I purchased 3 times and got debited for it. I asked a question earlier; When last were you sued?, it will be like film in your eyes.”

Business

Nigeria to stop petrol importation in June, says Dangote

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Aliko Dangote, Africa’s richest person, says Nigeria will stop importation of petrol into the country by June.

Dangote spoke at the Africa CEO Forum Annual Summit in Kigali on Friday.

He said the country should end petrol imports by June when Dangote refinery commences production of the product.

“Right now, Nigeria has no cause to import anything apart from gasoline and by sometime in June, within the next four or five weeks, Nigeria shouldn’t import anything like gasoline; not one drop of litre,” he said.

Consequently, Dangote said the shortfall in the supply of petrol will be addressed not only in Nigeria but other West African countries.

“We have enough gasoline to give to at least the entire West Africa. We have enough diesel to give to West Africa and Central Africa,” he said.

Dangote said there is enough aviation fuel to meet the continent’s demands, as well as export to Brazil and Mexico.

Speaking on the commencement of petrol production by the refiner, Dangote said “next month, we will be producing diesel and gasoline”.

He said the refinery would take most African crude grades.

DANGOTE SAYS REFINER WILL NOT FOCUS ONLY ON PETROLEUM PRODUCTS

Dangote said the refiner would not only focus on producing petroleum products.

“Today, our polypropylene and our polyethene will meet the entire demand of Africa and we are doing base oil, which is to do like engine oil,” he said.

“We are doing linear benzyl, which is raw material to produce LLB, which is raw material to produce detergent. We have 1.4 billion population and nobody is producing that in Africa.”

He said all the raw materials detergents are being imported into Africa, adding that the refinery is producing these raw materials to make Africa self-sufficient.

“As I said, give us three and a maximum of four years and Africa will not, I repeat, not import any more fertilizer from anywhere. We will make Africa self-sufficient in potash, phosphate (even if we don’t have enough, there is a lot in Morocco. But we are also looking at the opportunities,” he said

“For our urea, we are at three million tonnes and in the next twenty months, we will be at six million tonnes of urea which is the entire capacity of Egypt.”

The business mogul said the refiner has 650,000 barrels per day, one million tonnes of polypropylene, 590,000 carbon black — the raw materials ink, dyes and others.

Dangote said the second phase of the refinery will start early next year.

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Business

Customs FX rate for import duties rises to N1,530/$

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The Nigeria Customs Service (NCS) has adjusted the foreign exchange (FX) rate for import duties to N1,530 per dollar.

This represents a 6.13 percent increase compared to the N1,441.58 adopted on May 6.

The rate adopted by customs was observed on Friday on the federal government’s single window trade portal.

Customs typically adopt FX rates recommended by the Central Bank of Nigeria (CBN) for import duties based on trading activities in the official FX market.

It was observed that the NCS rate is marginally lower than the official FX rate of N1,533/$ recorded at the close of trade on May 16.

On May 15, the Nigerian currency depreciated to N1,550 against the dollar at the parallel section of the FX market.

The parallel FX rate declined by 1.95 percent compared to the N1,520/$ reported on May 13.

On May 16, Muda Yusuf, director-general, Centre for Promotion of Private Enterprise (CPPE), advised NCS to set a quarterly exchange rate between N800/$ and N1000/$ for import duties assessment.

Yusuf said the continuous fluctuation affects inflation.

He said setting a fixed rate was necessary to reduce the pass-through effect of heightening trade costs on inflation.

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Business

Naira appreciates at parallel market, official window

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The naira appreciated in the parallel section of the foreign exchange (FX) market on Friday.

At the Lagos street market, currency traders, also known as bureau de change (BDC) operators, quoted the naira at N1,510 to the greenback.

The traders put the buying price of the dollar at N1,480 and the selling price at N1,510 — leaving a profit margin of N30.

The figure represents an appreciation of N40 or 2.65 percent from the N1,550/$ traded on May 15.

At the FMDQ Exchange, a platform that oversees official foreign exchange (FX) trading in Nigeria, the local currency appreciated by 2.45 percent or N36.66 to N1,497.33/$ on Friday — from N1,533.99/$ on May 16.

During trading hours, an exchange rate of N1,555 to the dollar was the highest rate recorded and the lowest rate was N1,415/$.

At the official window, a daily turnover of $83.50 million was recorded.

On May 16, the Centre for the Promotion of Private Enterprise (CPPE) urged the Central Bank of Nigeria (CBN) to peg the exchange rate benchmark for computation of import duty between N800 and N1,000 per dollar — to be reviewed quarterly.

Muda Yusuf, CPPE’s director-general, said this is important to lessen the pass-through effect of heightening trade costs on inflation.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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