Celebrities
UBA introduces first of its kind scan to resolve complaint portal
Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code aimed at enhancing satisfaction and swiftly addressing customers’ disputes.
The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.
The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.
With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.
UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.
“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.
He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”
According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.
UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.
“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.
United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally. Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology
Celebrities
Kennis Music almost signed Plantashun Boiz before 2Baba went solo, says Kenny Ogungbe
Kenny Ogungbe, the founder of Kennis Music, says his label was interested in signing Plantashun Boiz before 2Baba launched his solo career.
In a chat with Osi Suave, the media personality, Ogungbe revealed that he offered a contract to Blackface, a member of the now-defunct group after they collaborated with Tony Tetuila.
He said the deal, however, never materialised.
Ogungbe explained that 2Baba expressed his desire to pursue a solo career, which he fully supported.
“2Face is a brother, but first of all, a contract was given to Plantashun Boiz because of their involvement with Tony Tetuila on the album ‘Omode Meta Shere’. I said, let me try to see if I can sign them,” he said.
“I gave Austin (Blackface) the contract, but nothing happened. After a while, 2Face called me and said he wanted to be on his own. I said, no problem.”
Celebrities
Deji Adeyanju tackles police as Speed Darlington spends 2 weeks in detention
Deji Adeyanju, the human rights lawyer, has accused the Nigerian police of unlawfully detaining rapper Speed Darlington.
In a post via X on Monday, the lawyer alleged that the police have refused to release the rapper or take him before a judge to face trial.
“The @PoliceNG @PoliceNG_CRU have refused to release Speed Darlington or take him before a judge to face trial on the childish excuse that the last time they released him to me, he travelled to the US,” the post reads.
“This narrative is false because we told them he was going to US to return.”
Stan Alieke, Darlington’s legal representative, had earlier called out the police for “denying the rapper access to bail”.
Darlington was arrested on November 27 while performing at a show in Owerri, Imo state.
This is not the first time the rapper has been detained; he was arrested in October in Abuja. He was, however, released on bail after five days in police detention.
Adeyanju had alleged that Burna Boy, the Afrofusion star, was responsible for the rapper’s re-arrest.
Darlington had taunted Burna Boy over his affiliation with the embattled US rapper Sean ‘Diddy’ Combs’ who is facing multiple charges for sexual exploitation and human trafficking.
He asked Burna Boy to explain how he won the Grammy award for his album ‘Twice As Tall’ — a project executive produced by Diddy. He claimed there was a sexual relationship between the duo.
Celebrities
Zinoleesky kicks as Lil Smart alleges death threat from him, Naira Marley
Lil Smart, the Nigerian dancer, has called out Naira Marley and Zinoleesky, claiming they are threatening his life.
In a series of posts on his Instastories, Lil Smart shared disturbing photos and videos, alleging that his life was in danger.
Smart also warned that if anything happens to him, the music stars should be held responsible.
“If anything happens to me (missing or killed), just know it is both Naira Marley and Zino” he wrote.
Zinoleesky however denied the allegations, claiming Lil Smart is “chasing clout” with his name.
He also threatened legal action against Lil Smart, adding that he should be prepared to prove the allegations in court.
“Stop using my name for clout chasing… [I] haven’t seen that n*gga in years… Sha get ready to prove everything in court!” Zinoleesky wrote.
Naira Marley is however yet to respond to the allegations.
The development comes more than a year after the death of rapper Mohbad. The fast-rising singer passed away on September 12, 2023 at the age of 27.
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