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UBA introduces first of its kind scan to resolve complaint portal

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

Celebrities

Don’t do anything to my baby you are carrying – Comedian AY Makun tells Alex amid pregnancy claims (Video)

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Comedian AY Makun has finally responded to the widespread rumors about expecting a child with BBNaija ex-housemate Alex Unusual, causing a frenzy online.

The rumors, which spread like wildfire, alleged that AY and Alex were having an affair and that she was pregnant with his child. These claims emerged shortly after AY and his wife, Mabel Makun, publicly addressed their marital issues.

After an extended break from social media, Alex Unusual has broken her silence with a compelling video posted on her page, marking her return online.

Although she didn’t directly confront the rumors, her response was anything but subtle. In a clever and sophisticated manner, Alex indirectly dismissed the allegations, emphasizing the importance of facts over fiction.

The BBNaija star took it a step further by reciting Nigeria’s cybersecurity laws, reminding everyone of the legal repercussions of spreading false information online.

Captioning the video, Alex Unusual wrote; “I’ll take the high road on my own terms. ✍🏽 #Alexunusual.”

Watch the video below;

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I wrote all Nasboi songs, Sabinus did BBL – Comedian Brain Jotter spills in interview (Video)

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Nigerian comedian Chukwuebuka Emmanuel Amuzie better known as Brain Jotter has got many people talking online following his recent interview.

Brain Jotter recently did a close one-on-one interview with media personality Nedu and his co-podcaster on the audio visual podcast tagged the “Honest Bunch”.

Spilling out his mind so as to let somethings get off his chest, comedian Brain Jotter claims that he is the one who wrote all of the Nasboi songs.

Nasboi despite being a comedian is also a good singer. He as released two hit songs so far this year namely “Umbrella” featuring Wande Coal and Small Money.

Brain Jotter brags that he is the one who wrote the two songs for Nasboi and by extension, this left Nedu and his co-podcaster in shock as they thought he was chasing clout because of his forthcoming show.

During the course of the interview, a call from Nasboi comes in as they jokingly talked about chasing clout within a shot period of time.

Moving on during the interview, Brain Jotter asserts that his colleague Sabinus did a BBL to enhance his backside and he is so sure of what he is said.

Reacting via the comment section, Nasboi wrote; “Yes na him write everything! Brainruzzi 🖊️, Hard worker 🔥🔥🔥🔥🔥,”

Also, Sabinus wrote; “I just de wake up now no wonder people just de pursue me for dream 😂😂😂😂😂😂😂😂😂 make i go remove the nyash o.”

See screenshot of their reactions and the video below;

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50 Cent sells docuseries on Diddy’s assault allegations to Netflix

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50 Cent, the American rapper, has sold the distribution rights to a multi-part docuseries about various sexual assault allegations against his colleague Diddy to Netflix.

Diddy has been in the public eye since last November, after several women, including Cassie Ventura, the rapper’s ex-girlfriend, took him to court, claiming they were sexually assaulted.

Rodney “Lil Rod” Jones, Diddy’s former producer, also filed a lawsuit alleging that the rapper sexually harassed, drugged, and threatened him for over a year.

In March, the United States Department of Homeland Security raided two properties linked to Diddy.

50 Cent has been sharing negative comments on social media concerning the allegations against Diddy.

He also reposted the recent viral video of his colleague assaulting Cassie on March 5, 2016.

In an Instagram post on Tuesday, 50 Cent confirmed that his ongoing project has officially found a home.

The rapper disclosed that Netflix won the rights to the docuseries after a “bidding war involving multiple networks and streaming platforms”.

“TMZ use this fat boy picture of me because their doc went to Tubi LOL it’s ok guys we’re all making good television mines just happens to be the best! NETFLIX wins the bidding war but if more victims keep coming out I’m gonna need more episodes,” he wrote.

The release date and title of the docuseries are yet to be announced.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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