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UBA introduces first of its kind scan to resolve complaint portal

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

Celebrities

Eniola Badmus assumes office as aide to speaker Abbas

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Eniola Badmus, the Nigerian actress, has officially assumed duty as the aide to Tajudeen Abbas, the speaker of the house of representatives.

In May, the actress confirmed her appointment as the special assistant on social events and public hearings to Abbas.

In a post via Instagram on Thursday, Badmus shared photos of herself and Abbas at a meeting.

The film star disclosed that the meeting was with Godswill Akpabio, the senate president, at the National Institute for Legislative and Democratic Studies (NILDS) in Abuja.

“This week @speakerabbas and President of the Senate Godswill Akpabio at the National Institute for Legislative and Democratic Studies (NILDS), inaugurated the governing council of the institution, earlier this week in Abuja,” she wrote.

“NILDS, as the research and academic arm of the National Assembly, is a pillar of knowledge, a capacity-building powerhouse, and a think tank dedicated to advancing our legislative processes.

“NILDS’s mandate was to provide technical and analytical support as well as comprehensive, reliable legislative research to legislators, their aides, committees, and the bureaucracy of the legislative in Nigeria and beyond.

“Over the years, the Institute has significantly contributed to strengthening legislative institutions through its rigorous research, legislative support services, training program, and policy analysis.”

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Chris Brown, Yella Beezy sued for $50m over assault

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Chris Brown and Yella Beezy, the US artistes, are being sued by four men who claimed they were violently attacked and left hospitalised after a concert in Texas on July 20.

According to TMZ, Brown’s entourage lieutenant Sinko Ceej and Live Nation are also facing the lawsuit filed by the alleged victims.

The suit was filed in Houston on Monday by Larry Parker, Joseph Lewis, Charles Bush, and Damarcus Powell.

The plaintiffs are seeking $50 million in damages for alleged monetary losses, pain and suffering, disfigurement, mental anguish, and past, present, and future medical expenses.

They accused the defendants of “throwing chairs at them and repeatedly kicking, stomping, and beating them”.

The plaintiffs said they attended Brown’s ‘11:11 Tour’ at Dickies Arena in Fort Worth. After the show ended, they claimed that they were invited and escorted backstage along with 40 women to Brown’s VIP area.

The lawsuit claimed that Brown entered the area after 30 minutes but the alleged victims were tired of waiting and proceeded to leave.

Before leaving, Bush said he approached the singer to shake his hand and congratulate him on a good show.

The lawsuit said before Bush, Parker, Lewis, and Powell could leave, someone from Brown’s entourage said: “Man, you don’t remember you two were beefing?” The singer then allegedly told his crew to attack Bush.

The plaintiffs alleged that they were assaulted in a hallway by almost ten members of Brown’s entourage.

According to the suit, Brown and his crew allegedly punched Parker in the face and chest, kicked him in the head for over 10 minutes, and stomped him, causing him severe bodily injury.

Powell and Bush were said to have been punched in the shoulder and chest by the singer and his entourage.

Lawsuit documents said Bush, Powell, Lewis, and Parker all received severe injuries to their heads, necks, shoulders, and backs and are still receiving medical treatment.

In addition to the $50 million in damages, the plaintiffs have also filed restraining orders against Brown, Beezy, and Sinko Ceej to “preserve evidence”.

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Brain Jotter meets ‘Gwo Gwo Gwo Ngwo’ singer Mike Ejeagha

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Brain Jotter, the Nigerian skit maker, has finally met with Mike ‘Gentleman’ Ejeagha, the ace highlife singer.

‘Ka Esi Le Onye Isi Oche’, a song by Ejeagha, started to gain widespread popularity earlier this month after Jotter adopted the soundtrack for his hilarious dance moves.

The dance moves involve two or more people facing opposite directions and walking towards each other. They then meet at a point where they do the funny leg dance before one starts chasing after the other while a part of the chorus “Gwo Gwo Gwo Ngwo” is played in the background.

The song has also been recreated over 20,000 times on TikTok with many Nigerians, including celebrities, joining the challenge.

On Sunday, the skit maker sought to meet with the highlife legend, adding that he wanted to gift him the sum of N2 million.

But in an Instagram post on Monday, Jotter shared a photo he took with Ejeagha while expressing joy in finally meeting him.

“So happy I did this. Story coming soon,” he wrote.

Ejeagha is considered one of the pioneers of the highlife genre in Nigeria and was influential in the evolution of music in the Igbo language for over 6 decades.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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