Business
AEDC apologises to customers for overcharging, says ‘excess will be refunded’
The Abuja Electricity Distribution Company (AEDC) has issued an apology to its customers for overcharging while trying to recharge their meters.
In a notice to its customers in Abuja on Thursday, the company said the wrong charges occurred due to a system glitch.
“This is to inform customers across the AEDC franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime,” AEDC said.
“This is due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to B due to the number of hours of electricity supply enjoyed over the past few weeks.
“These erstwhile Band A customers who vended were charged the new tariff of N225 per kilowatt hour.
“Our team is working to identify the customers affected and all excess charges will be refunded.
“We apologise for any inconvenience caused to our customers during this change.”
The commission said customers who receive 20 hours of electricity supply daily will pay N225 per kilowatt (kW), starting from April 3 — up from N66.
Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.
She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others
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