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UBA introduces first of its kind scan to resolve complaint portal

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

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Helen Ukpabio demands N200bn damages in defamation suit against Bloody Civilian

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Helen Ukpabio, the founder of Liberty Gospel Church, has demanded N200 billion in damages from the singer Bloody Civilian after the latter alleged that she encourages child lynching.

Earlier on Friday, Bloody Civilian, born Emoseh Khamofu, had alleged that Ukpabio “literally made people burn their children alive”.

Khamofu commented on a post celebrating the cleric’s 60th birthday.

She also posted a YouTube documentary wherein Ukpabio’s methods and ideology were criticised.

Reacting to her tweet, Imabong, Ukpabio’s daughter, threatened to take legal action against Khamofu if she didn’t delete the post.

“I give you the next five hours to take this down, or I will educate you in court!” Imabong wrote.

But in a letter from her legal representative, Ukpabio described the allegations as “reckless, satanic, and libellous”.

She demanded that the singer issue a retraction and public apology on all social media platforms and ten national and international dailies within 72 hours.

The cleric also requested that the singer pay N200 billion as “damages for distress, trauma, pain and anguish”.

The letter added that the demands must be met in 72 hours.

She claimed the allegations had been investigated by the police and have been concluded to be “grossly false”.

“Our client’s attention has been drawn to your reckless, satanic, and libellous posts on X (formerly Twitter), one of the world’s largest social media platforms,” the letter reads in part.

Responding to the letter, Blood Civilian made light of it by teasing that she is offering other services like comedy to afford the damages.

“This December I will be adding the following to my services: weddings, standup comedy and settling disputes,” she wrote.

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Plantashun Boiz attempted reunions failed because I wasn’t invited, says Blackface

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Blackface, the Nigerian dancehall singer, says Plantashun Boiz, a defunct music group, multiple attempts to reunite failed because he was not included.

Formed in 2000 with 2Baba and Faze, Plantashun Boiz disbanded in 2004 but briefly reunited in 2007 for an album.

In a recent episode of the ‘Curiosity Made Me Ask’ podcast, the host asked Blackface if there was any chance that the group might come back together.

The singer disclosed that his colleagues had attempted to reunite without him but were unsuccessful.

“Without me, they have tried and they have failed. Many times. You saw them in all those shows that they were going,” he said.

“They tried but they failed. But what I must say is I’m the plantation. So let it be known. Forget the fake memo that they spread before.”

In September, Blackface called for the reunion of the defunct music group.

He urged fans to join the mission, emphasising that “unity is strength, not division”.

“My people oya make una talk put mouth for this matter! We are on a mission for world peace and it’s not a small-time thing,” he said in pidgin English.

Since 2015, Blackface constantly tackled 2Baba for recording 2004 hit ‘African Queen’ which he claimed he wrote.

In 2017, he argued that 2Baba “sabotaged” his career in the music industry.

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Despite feud, Peter Okoye celebrates Paul on 43rd birthday

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Peter ‘Mr P’ Okoye, the Nigerian singer, has celebrated Paul ‘Rudeboy’ Okoye, his twin brother, on their 43rd birthday amid their ongoing feud.

The twin brothers have been in the public eyes since their second fallout in August.

They had their first rift in 2017 which led to the dissolution of Psquare, their music brand. Though they reunited in November 2021, their reconciliation was short-lived.

Paul recently revealed another fallout, accusing Peter of orchestrating his arrest by the Economic and Financial Crimes Commission (EFCC).

Peter, however, denied the allegations and accused Jude Okoye, their older brother, of diverting millions of dollars from their joint account into a secret company.

Responding to the accusations, Jude said he had done everything possible, even “sacrificing himself,” to mend the rift between his brothers.

In an Instagram post on Monday, Peter shared several photos showcasing their growth over the years.

He also celebrated their birthday while wishing himself as well as his twin brother more wins.

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