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UBA introduces first of its kind scan to resolve complaint portal

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

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Fans praise Davido’s respectful gesture towards Burna Boy’s mother

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Award-winning Afrobeats star David Adeleke, popularly known as Davido, has melted hearts online with a touching video of him warmly greeting Burna Boy’s mother, Bose Ogulu, at billionaire Tony Elumelu’s All-White Christmas party.

In a video circulating online, the 2025 Grammy nominee was captured exchanging pleasantries with Burna Boy’s mother at Tony Elumelu’s All-White Christmas party.

In the viral clip, Bose Ogulu was seen sitting with her daughter as Davido approached her to greet her.

The sweet gesture has been widely praised by fans, who commended the singer for his respect and maturity.

An X user, Iwunze (who identifies as #IwunzeJC), wrote, “Normally, Davido has no problem. He is a free-spirited man. He loves and respects mothers a lot, regardless. And that is one of the reasons I like him.”

Another user, Ada (using the username #AdaOkenwa1), wrote, “I don’t know who raised Davido, but all I can say is thank you. You did a great job.”

FindingSolace, who tweets anonymously as #lifeinsolace, wrote, “Let love lead. It costs more to hate than to love. More of this in this space.”

Another user, OneGirlie_vi, who tweets anonymously, wrote, “I love the fact that his beautiful mother doesn’t have hate in her mind like her son. All love.”

Uncle Floyd, who identifies as #MRFLOYD_247, wrote, “That’s the way forward… no matter the disagreement between you and your guy, keep the kids, siblings, and mums out of it. The spirit of love and a mother can’t be compared; she will always love everyone. A mother and also manager.
She loves progressive kids.”

K.A.Y.O.D.E, who identifies as #Dhavidtips, wrote, “A mother is always a source of love and strength.”

The rivalry between Davido and Burna Boy is well-known, with the two music giants frequently exchanging jabs over the years.

In July, Burna Boy shaded Davido after a fan suggested he follow Davido’s example and start a family.

Burna dismissed the comment, referencing Davido’s challenges with one of his baby mamas. When another fan criticised him for the dig, Burna noted how the person hadn’t used the best example.

Their feud reignited last year when Davido referred to Burna Boy as an “upcoming artist” in an interview, emphasizing that he and Wizkid paved the way for younger stars like Burna Boy, Mayorkun, and Asake.

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Court remands Ooni’s ex-wife, Oriyomi Hazmat over Ibadan stampede

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A magistrate court in Ibadan has remanded Naomi Silekunola, the ex-wife of Ooni of Ife; and Oriyomi Hazmat, CEO Of Agidigbo FM; over the stampede that occurred in the city.

Silekunola, Hazmat, and Fasasi Abdullahi, the principal of Islamic High School, were charged to court by the police on Tuesday.

Last Wednesday, over 40 people, mostly children, died in a stampede that occurred during a children’s funfair in the Oyo state capital.

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Odumodublvck reveals how Don Jazzy gave him $10k the day he met him for collabo

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Odumodublvck, the Nigerian rapper, has recalled how Don Jazzy, the music producer, gave him $10,000 during one of their meetings.

In a recent interview on Beat 97.9FM, the rapper, whose real name is Tochukwu Ojogwu, said he had reached out to Don Jazzy to collaborate on his song ‘Asampete’.

The 31-year-old said he felt that the music producer’s vocals were needed to complete the track.

Odumodublvck said during his visit to Don Jazzy’s residence, he was given the money and told that he could keep all the royalties from the song.

He added that Don Jazzy even offered to be featured as an artiste on the track.

“Don Jazzy is the king of Afrobeats. But ask anybody there is nobody who is more original than Don Jazzy. Don Jazzy is an OG. Respect to my brothers Burna, Wiz, Olamide, Dave all of us used to look up to him. Like the way we used to look up to them — Wizkid and David, they used to look up to him,” he said.

“…I just hit him up. The first day we did ‘Asampere’, I recorded a vocal that sounded like Don Jazzy’s vocal and I was like Don Jazzy should do it.

“When I went to meet him, he gave me a lot of money. I have to put it out there. I tell them everywhere I go. He gave me $10,000 cash. Don no be for mouth. He still gave me vocals.

“He now told me that I can keep all the royalties and I can keep him as a featured artiste. That day, they still cooked food for me to eat. They gave me turkey. The line for ‘turkey’ was already put in the song and that was God.”

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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