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MultiChoice Takes DStv Customer Forum To Egbeda, Lagos

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Lagos, Nigeria; 19 September 2016: MultiChoice Nigeria staged yet another interactive session for its DStv subscribers in the Egbeda/Dopemu area of Lagos.

The session aptly called Customer Forum, is a regular customer engagement initiative by MultiChoice Nigeria that provides the opportunity for subscribers and representatives of the organisation to have face-to-face dialogues in a bid to gain better understanding of customer issues and provide solutions to them.

Present at the forum were DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice, the subscriber management company of DStv.

Subscribers took turns to raise issues that affected the quality of their DStv services. Notable among the issues raised and addressed at the forum included, signal loss, subscription payment and reconnection, customer care services, and other hardware related issues.

Speaking at the forum, Public Relations Manager, DStv, Caroline Oghuma said the forum was a strategic intervention plan of the company to reach out to customers in their various locations.

“We are aware that our subscribers do encounter some challenges with our services and it is for that reason we organize this forum from time to time to meet with them and get direct feedback. We also use the platform to introduce new products and services to them, thereby keeping them up-to-date with the latest innovation from DStv”, she stated.

On the issue of customer care services, Oghuma said that the call centre hours have been extended to accommodate more queries.

“Call centre operating hours are now 8am to 9pm on Saturdays, Sunday and Public Holidays. In addition, toll free numbers have been introduced on major network providers”, she said.

She also said customers now have the option of suspending their accounts while they are away. This she said would be upon request with the account suspended for a fixed period between seven to fourteen days twice yearly with a 48 hour notice.

During the forum, subscribers were taken through a demonstration of DStv Now, a free service available to DStv Premium customers who are also paying a PVR Access Fee.

Customers were also introduced to the Direct Sales Acquistion (DSA) employment scheme of the company. This scheme allows individuals the opportunity to earn income and commissions from door to door sales services and after sales support for DStv products. Interested individuals were advised to contact the DStv representatives on 08081333125 and 07066869873 for further enquiries.

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Judiciary workers in Ogun suspend strike after two weeks

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The Ogun state chapter of the Judiciary Staff Union of Nigeria (JUSUN) has suspended its indefinite strike.

The union had called for a strike on April 8 over the non-payment of 40 percent peculiar allowance by the state government.

Adewale Adenekan, publicity secretary of the union in Ogun, said executive members held a meeting with the secretary to the state government on Monday.

“After the meeting with the representatives of the state government, the authenticity of the union’s demand was established and the state government realised its mistakes in the failure to involve the JUSUN executive in the negotiation process which led to the approval and implementation of the Peculiar Allowance”, the statement reads.

“The state government said this was because JUSUN is not a member of JNC.

“However, the bone of contention is now the timing of the implementation of the union’s demand, putting into consideration the imminent announcement by the Federal Government of the new minimum wage which is expected on May 1.

“This will be billed for implementation between May and June 2024 for both Federal and State workers.

“After much discussion on the matter, it was agreed that JUSUN’s demands should be treated together with the full implementation of CONJUSS alongside the minimum/living wage negotiation and implementation.”

The union added that it reviewed the proceedings of the meeting and decided to suspend the strike.

“This is a very difficult moment for both the leadership and members of the union, but we believe this is a fair agreement that will benefit the union and its members in the long term,” the statement adds.

“In view of the above, the National Officers and JUSUN leadership of Ogun state, having reviewed the proceedings of the meeting, decided to suspend the indefinite strike action.

“The union thereby directed all its members to resume work by Wednesday. The union will continue to engage the state government towards the actualisation of its demands.

“We look forward to continue to provide our esteemed members with excellent and quality leadership.”

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Nigeria Air: EFCC vows to arraign Sirika over alleged contract fraud

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The Economic and Financial Crimes Commission (EFCC) says it will prosecute a former Minister of Aviation, Hadi Sirika, over alleged money laundering, contract fraud in the ministry and Nigeria Air debacle.  

The EFCC Spokesperson, Dele Oyewale, disclosed this on Wednesday in a phone conversation with Nairametrics. 

When asked if the anti-graft plans prosecuting the former minister, he responded in the affirmative. 

He (Sirika) is going to be charged to court, but it may not be able to be either now or…but definitely, he is going to be sued. He may be arraigned very very soon. That is the information I’ve got,” he said. 

Sirika served under former president Muhammadu Buhari as Minister of Aviation. 

Another source familiar with developments within the commission but chose not to be named also told Nairametrics that the anti-graft agency’s ongoing probe would lead to prosecution. 

“The EFCC is planning to prosecute him, but I don’t know the details except that he was arrested,” the source said. 

Several media outlets claim the ex-minister is being interrogated over alleged contract scam under his purview and knowledge. 

A reliable source said the arrest is also linked to the botched Nigeria Air. Minister of Aviation and Aerospace Development, Festus Keyamo, had cancelled the Nigeria Air deal on August 31, 2023. He had revealed on January 31, 2024, that “the whole composition and totality of the deal is merely Ethiopian Air flying the Nigerian flag.” He also admitted that the EFCC was investigating the whole deal. 

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FAAN reopens Lagos airport runway after Dana Air incident

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The Federal Airports Authority of Nigeria has announced the reopening of Runway 18L/36R at Murtala Muhammed Airport in Lagos, following a temporary closure caused by a Dana Air plane skidding off the runway on Tuesday

This was disclosed in a press release signed by the Director of Public Affairs and Consumer Protection, FAAN, Obiageli Orah, on Wednesday.

The statement read, “The Federal Airports Authority of Nigeria is pleased to notify the public and all stakeholders that Runway 18L/36R was reopened for flight operations at 19:58hrs.

“This development follows the earlier closure of the runway this morning due to an incident involving a Dana Air aircraft, with registration number 5N-BKI, which overshot the runway during its landing sequence.

“Prompt actions were taken by our emergency response team to evacuate and recover the aircraft from the site. Subsequently, comprehensive clearing operations were conducted to ensure the runway was free of any Foreign Object Debris that could impede flight safety, Orah added.

According to the statement, the FAAN Operations Division and the Nigerian Airspace Management Agency have jointly inspected the runway surface and deemed it safe for the resumption of operations.

“A concerted effort was made for the thorough and efficient cleaning of the area to facilitate the swift resumption of operations on Runway 18L/36R,” she said.

Orah apologised for any inconvenience caused, stating, “Ensuring the safety and security of our passengers, staff, and airport operations remains our top priority.

“FAAN is committed to providing a safe, secure, and efficient air transport environment for all users of our airports.

“FAAN wishes to express its gratitude to the travelling public, our airline partners, and all stakeholders for their patience, understanding, and cooperation during the temporary closure. We sincerely apologise for any inconvenience this incident may have caused,” the statement read.

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Bodex F. Hungbo, SPMIIM is a multiple award-winning Nigerian Digital Media Practitioner, Digital Strategist, PR consultant, Brand and Event Expert, Tv Presenter, Tier-A Blogger/Influencer, and a top cobbler in Nigeria.

She has widespread experiences across different professions and skills, which includes experiences in; Marketing, Media, Broadcasting, Brand and Event Management, Administration and Management with prior stints at MTN, NAPIMS-NNPC, GLOBAL FLEET OIL AND GAS, LTV, Silverbird and a host of others

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