Zenith Bank speaks on resolving system upgrade

Zenith Bank has announced the successful conclusion of its system upgrade.

In a message on Tuesday, Zenith Bank expressed gratitude to its customers for their patience during the upgrade process, promising improved services moving forward.

“Dear valued customer, thank you for your patience. We have successfully concluded the system upgrade, and you will experience improved services going forward,” Zenith Bank said.

Zenith Bank made a similar announcement on October 14, noting that it has upgraded the bank’s core information technology (IT) infrastructure after embarking on the system upgrade on October 1, with assurance that the downtime will last from 12:01am and 2:30pm.

“We have upgraded our core IT infrastructure to ensure you enjoy memorable banking experiences going forward,” the bank said.

“Perform your transactions quickly, safely and conveniently 24/7 with our digital banking channel(s) of your choice.”

On September 29, Zenith Bank informed its customers via various channels that its app would be automatically updated to a new version on October 1.

Following the development, the bank’s customers took to X to complain about their inability to access the financial institution’s mobile app.

Due to the technical issues and challenges faced by Zenith Bank customers, Spectranet had advised its subscribers to avoid making payments via Zenith Bank.